Support
Help when you need it.
Start with the documentation and guides for instant answers, or contact us for anything specific—we reply by email.
ingestics — support
Read the docs
setup · configuration
Browse guides
task-by-task how-tos
Ask a question
product · billing · setup
We reply
by email
Quick answer
Most questions are answered in the documentation and guides. For account, billing or setup help, use the contact form and we will respond by email. Licensing and payments are handled securely through Freemius.
Self-serve
Answers, right now
Documentation
Install, licensing, configuration and the security model.
Step-by-step guides
Connect an API, import a feed, build a data-driven site.
FAQ
Product, sources, security, pricing and licensing.
Tutorials
Walkthroughs of the product interface.
Roadmap
What we are building next.
Changelog
Every release, dated and documented.
Before you contact us
Quick checks that solve most issues
Check the Activity LogIngestics logs every run with reasons—duplicate, filtered, no image, auth error or 429. It usually explains why an item was skipped.
Use Call PreviewInspect the planned and last call (secrets masked) and run a live test to see the raw response before publishing.
Confirm your tierSome capabilities are Lite+, Pro+ or Business—check the pricing page if a feature is not available.
Low-traffic site?WordPress cron depends on visits—set a real system cron to call wp-cron.php for reliable scheduled fetches.
Open a support request
Tell us what you need and we will help
Describe what you are trying to do, your tier and any error from the Activity Log. We reply by email—usually within one business day.